Terms & Conditions

Chug Up Return Policy

At Chug Up, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help! Please review our return policy below for details.

Eligibility for Returns

  1. Return Window: Items must be returned within 30 days of receiving your order.
  2. Return Requirements:
    • Items must be unused, unworn, and in the same condition as received.
    • All items must include original packaging, tags, and any accessories.
  3. Non-Returnable Items:
    • Final sale or clearance items.
    • Gift cards.
    • Personalized or custom-made products.
    • Perishable goods (e.g., food, drinks, etc.).
    • Hygiene products (e.g., undergarments or any intimate items).

How to Return an Item

  1. Initiate a Return:
    • Contact us at Cs@chugup.com or call +20 10 70174152 to request a return authorization.
    • Include your order number, item details, and the reason for the return.
  2. Shipping Your Return:
    • Once your return is approved, you’ll receive instructions on how and where to ship your item.
    • Customers are responsible for return shipping costs unless the item is damaged or incorrect.
  3. Return Address:
    • Chug Up
      [Your Return Address]
      [City, State, ZIP Code]

Refund Policy

  1. Processing Refunds:
    • Once we receive and inspect your return, we will notify you of its approval status.
    • Refunds for approved returns will be processed within 7-10 business days to your original payment method.
  2. Restocking Fees:
    • A restocking fee of [percentage or flat amount, if applicable] may apply for non-defective returns.
  3. Refunds on Sale Items:
    • Sale items can only be refunded if they are defective or damaged.

Exchanges

  • For exchanges, we recommend returning the original item and placing a new order for faster processing.
  • Contact Cs@chugup.com for guidance on how to initiate an exchange.